Vesey was very good about sending me a replacement for Blossomtime rose that failed so this link explains about that happening.
Vesey Replacemment 2012 ... customer service was very good.
Hortico Order ... there is more to this story about my Hortico order .. I contacted the company and the spokesperson I e-mailed was very nice .. she did not realize that I did not want a substitute for Zephirine D.
She also offered a 10 % discount on my next order to cushion the blow ? which was good PR
BUT ... this story goes on further .. ironically the substitute up and died on me .. Louise Ordier .. which is very similar to Zephirine D climbing rose .. I took pictures so she could see that Ilse Khron Superior was fine but LO was dead as a door nail .. so I get to pick a free sub rose in the Autumn plus my 10 % discount.
So I am happy with how Hortico handled my dilemma .. I think it always strengthens your case when you have pictures to illustrate what is wrong with your product !
Customer service VERY good ... with a happy satisfying result for me.
Garden Import (Ontario)
In fact I have already pre-ordered a peony from them for this Autumn .. so I am a happy gardener with this company.
Customer service was good .. I wanted to change my order midstream and that was not a problem for them.
Botanus (from British Columbia)sent the rose I had been lusting over since last year and missed out on .. White Licorice Weeks rose and I can't wait to see it mature and look amazing : )
Customer service is excellent with this company .. I had issues last year and there was a wonderful on going communication to make sure the product was surviving for me.
Gardens Plus from Peterborough
Having said that it doesn't mean the product is not good ! just smaller .. plus I had a problem with Tiny Monster geranium and Dawn has given me a credit for it on my next order.
You may wonder what I got ? .. aside from Tiny Monster geranium which failed sadly.
Tiarella Spring Symphony
Delta Dawn heuchera
Echinacea Solar Flare and Maui Sunshine, and a variety of day lilies .. for which they are all doing well !
Customer service VERY good .. Dawn is quick with e-mails and sorting out problems.
Paris Ontario .. moved on to almost total mail order now and I can't say enough about how remarkable Chris's product is .. the plants are huge as if you bought them at a nursery !
Both my husband and son said "how on earth did they get all of those plants in that box?!!"
I had a variety ranging from Red Racer hellebore to day lilies to yarrow to a beautiful new buddleia called "Peach Cobbler", veronicastrim Fascination , a load of goodies I am enjoying a great deal and looking forward to seeing how they perform for next year !
I rate Canning Perennials as my # 1 mail order company and recommend it highly to my garden friends.
Customer service VERY good .. Chris the owner has no problem sorting out issues !